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How to recreate an Outlook profile

ISSUE

How to recreate an Outlook profile when Outlook desktop client is not opening or malfunctioning. However, users can see all folders and the messages with Outlook Web.

 

ENVIRONMENT

Windows 7 / Windows 10

Outlook 2013 / Outlook 2016

 

RESOLUTION

 

Create a new Outlook profile:

1) Close the Outlook client
2) Open the Control panel
3) Select Large icons from the View by: list

4) Select the Mail (32-bit) Icon
5) Click on Show Profiles...

 

 

6) Click Add... to add a new profile. You can call it CSCC or any desired name. Follow the prompts to set it up.

7) At the bottom, under Always use this profile, select the new profile from the list.

8) Open Outlook Desktop Client. It will take a while as it downloads the data from the server for first time use.

 

If the above doesn't resolve the issue, try the following.

 

 Remove Outlook Data File and cached information:

1) Navigate to C:\Users\[username]\AppData\Local\Microsoft\Outlook  **If AppData is hidden, just type it in the location bar at the top.


2) Select All and Delete All.

3) Open the Outlook Desktop Client.

 

CAUSE

N/A

 

METADATA

Author: Christopher Bunner

Create Date: 09:00 October 6, 2014

Modified Date: 09:00 October 6, 2014

 

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