Recover an item that’s no longer in your Deleted Items folder

If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.

  • Empty the Deleted Items folder.

  • Permanently delete an item by selecting it and pressing Shift+Delete.

Here's how to recover items from the Recoverable Items folder:

  1. Sign in to your employee web mail account. Go to , click on Faculty & Staff then click Email
    Sign in to your student web mail account. Go to , click on Email in the top right corner,  then click Email Office 365

    Alternatively employees can just go to
    Alternatively students can go to

  2. In your email folder list, click Deleted Items, and then click Recover deleted items. You may need to allow this site in your pop-up blocker.

  3. If necessary, use the search box to find the item you want to recover.

  4. When you find the item, select it by clicking the check box, and then click the Recover button in the top left corner. 

Posted by: - Dec 8, 2017 at 9:36 AM. This article has been viewed 1610 times.
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