Recover an item that’s no longer in your Deleted Items folder

If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things:

Here's how to recover items from the Recoverable Items folder:

  1. Sign in to your employee web mail account. Go to , click on Faculty & Staff then click Email
    Sign in to your student web mail account. Go to , click on Email in the top right corner,  then click Email Office 365

    Alternatively employees can just go to
    Alternatively students can go to

  2. In your email folder list, click Deleted Items, and then click Recover deleted items. You may need to allow this site in your pop-up blocker.

  3. If necessary, use the search box to find the item you want to recover.

  4. When you find the item, select it by clicking the check box, and then click the Recover button in the top left corner. 

Article ID: 669
Created On: Dec 8, 2017 at 9:36 AM
Last Updated On: Dec 8, 2017 at 10:02 AM
Authored by: Mike Bradley []

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